WHY Artisan Still Design?

  • Excellent Customer Service

 

All of our Sales Representatives are craftsmen themselves. They are distillers and distillery owners that run Artisan systems in their own distilleries. Because of their backgrounds, they value the importance of providing excellent customer service and understand the trials of running your own distillery.  Your Sales Rep will not only help you purchase your still, they’ll be an immensely valuable resource to you and your distillery. They’ll help you design your whole system, oversee installation, schedule training, schedule warranty repairs, and generally keep you happy for years to come. They want to keep you as happy as they were when they purchased their first Artisan system.

 

 

  • Quality Craftsmanship

 

When you look at an Artisan still, you can see the passion, dedication, and hours of work that went into crafting it. Each Artisan still is literally a piece of art. Not only are they showpieces; they are also highly functional. Our pieces are so respected that they are being used as centerpieces for over a hundred distilleries around the world.

 

 

  • Minimal Lead Times

 

Our lead times are the best in the industry. Most other distillation equipment manufacturers have 12-18 month lead times. Ours is a speedy 6-9 months, and we are working to reduce this even further. We also work to get serial numbers out early so you can begin your TTB paperwork prior to delivery.

 

 

  • Custom Designs

 

Each system is put together for the individual distillery. Even our base models are tweaked for each customer, depending on his or her needs and wants. Whether it’s a minor adjustment or major design change, we will ensure that your needs are met.

 

 

  • Competitive Pricing

 

No one can beat our pricing while still offering you peace of mind, quality craftsmanship, beautiful equipment, ongoing support, and functionality. A distillation system is a major investment and not one to take lightly. We work very hard to provide systems that you will find to be beautiful, practical, of the highest quality, and worth your investment.

 

 

— FAQs —

ARTISAN STILL DESIGN

FREQUENTLY ASKED QUESTIONS

  • How do I get pricing and more information?

     1. Email our Sales Manager at sales@artisanstilldesign.com and he will forward you to your area Sales Representative.

     2. All our sales are done through an ASD Sales Representative. These Reps are all distillers themselves and run their own distilleries. Many of them are award winning distillers and all of them have had years of experience in the beverage industry.

  • Can you do custom designs?

     1. Yes. Our Production Team will design, source, and build almost any type of system you may need in your distillery. From producing complete one-off specialty stills to making modifications to existing designs, Artisan Still Design is happy to talk with you about making your equipment or making it better.  We’ve built hot liquor tanks, wort chillers, grain handling and storing equipment, custom stills, specialty cookers, and even large continuous column systems that will handle tens of thousands of gallons of mash per day. If you need it for your distillery, we can design and build it to your specifications.

  • This is a big investment. Why should I choose Artisan Still Design?

     1. Excellent Customer Service: All of our Sales Representatives are craftsmen themselves. They are distillers and distillery owners that run Artisan systems in their own distilleries. Because of their backgrounds, they value the importance of providing excellent customer service and understand the trials of running your own distillery. Your Sales Rep will not only help you purchase your still, they’ll be an immensely valuable resource to you and your distillery. They’ll help you design your whole system, oversee installation, schedule training, schedule warranty repairs, and generally keep you happy for years to come. They want to keep you as happy as they were when they purchased their first Artisan system.

     2. Quality Craftsmanship: When you look at an Artisan still, you can see the passion, dedication, and hours of work that went into crafting it. Each Artisan still is literally a piece of art. Not only are they showpieces; they are also highly functional. Our pieces are so respected that they are being used as centerpieces for over a hundred distilleries around the world.

     3. Minimal Lead Times: Our lead times are the best in the industry. Most other distillation equipment manufacturers have 12-18 month lead times. Ours is a speedy 6-9 months, and we are working to reduce this even further. We also work to get serial numbers out early so you can begin your TTB paperwork prior to delivery.

     4. Custom Designs: Each system is put together for the individual distillery. Even our base models are tweaked for each customer, depending on his or her needs and wants. Whether it’s a minor adjustment or major design change, we will ensure that your needs are met.

     5. Competitive Pricing: No one can beat our pricing while still offering you peace of mind, quality craftsmanship, beautiful equipment, ongoing support, and functionality. A distillation system is a major investment and not one to take lightly. We work very hard to provide systems that you will find to be beautiful, practical, of the highest quality, worth your investment, and that will last you a lifetime.

     6. Trade-in Value: We’ll even accept your used ASD system as a trade in on a new system. Values depend on condition, size, ect., and you’ll get a good down payment on your next system.

  • What are your lead times?

    1. Whereas most of the manufacturers in the US have a 12-18 month lead time, ours is a speedy 6 to 9 months. We are always working to reduce this lead time, but due to the volume of production and dedication to quality, we won’t rush out a system before it’s ready.  We do offer an expedited program, which is a “front of the line” service, and will work to decrease the lead time for these customers.  But, we will not promise or guarantee a particular date, as things happen! We simply won’t rush a job at the expense of the quality.

  • What is your sales/ordering procedure?

    1. Contact Us at sales@artisanstilldesign.com or fill out the quote request form on our website.

     2. Your Area Sales Representative will contact you to either provide a quote or help you narrow down your options.

     3. Once you’ve decided on a system, configuration, and other equipment, you’ll be presented with a quote.

     4. Once you are ready to buy, you’ll place your order.

     1) Sign Purchase Agreement; and

     2) Send in 1st Deposit by wire transfer.

     5. Once we have payment and the signed Purchase Agreement, we will begin your System Build.

     6. Once your build is nearing completion, you’ll be sent an invoice for your Second Payment.

     7. Once that payment has been made, your system will enter Quality Control, Finishing, and final Testing.

     8. Once your system has completed testing, you’ll be sent an invoice for the Third and final Payment.

     9. Once your final payment has been received, we’ll schedule your system for shipping.

     10. Once we have a delivery date, your Sales Representative will schedule a time to come to your distillery to unbox and assemble your system. Please see our Operations Manual for your requirements prior to the Sales Representative’s visit.

     11. Once Assembled and completely hooked up by your team, the Sales Representative will train you in the operation and safety of your new system.

  • Do I need Permits?

    Yes, there are many permits required to start a new distillery depending on where you are located.  Besides the federal permitting with the Alcohol and Tobacco Tax and Trade Bureau (TTB), most states and local jurisdictions require permitting of some sort. Please consult with an industry consultant or your legal counsel.

  • Do you offer any type of warranty or support?

    Yes.  We offer a (1) year limited warranty.  We are always available by email for technical support. Your Sales Representative will be your first contact for warranty issues and general service/operation questions. Our warranty is available to examine in our Operations Manual.  It is located on our website or through one of our Sale Representatives.

  • Do you offer any type of consulting?

    Yes. At Artisan Still Design, we don’t just sell you equipment, we can provide you with the help to begin making a quality product. Our team consists of industry experts, each of which have been in the industry over ten years and most run their own distilleries. We offer several consulting packages, from a Basic Consulting Package to a Full Consulting Package. We can help you with everything from Permitting, distillery startup, to product development. Contact your Sales Representative for more information.

  • Will someone from ASD come and assemble the equipment?

    Yes. Include in your purchase is basic assembly/installation. However, we cannot hook up the system to utilities. Please see our Basic Operation Manual for more information.

  • Will Someone from ASD train me on how to operate the equipment?

     1. Yes. Artisan offers several training opportunities. With each distillation system purchase, we will provide on-site training for you and your staff in the operation of your equipment. Artisan also offers several opportunities throughout the year for a more formal training program.

     2. Artisan holds an annual training course at their Mobile, Alabama production facility and several sponsored courses hosted by Artisan Distilleries throughout the year. We believe your ability to properly run our systems will help you produce superior products. Because of this, we hope you will take advantage of one of our courses before running the equipment.

     3. We also hope you will return periodically for refresher courses and other courses that may peak your interest.

  • Do you Finance Equipment directly?

     1. No, we do not personally finance any purchase, however, there are several leasing companies that are eager to lease to distilleries or that can provide traditional financing.

  • What are your payment terms?

     For batch and small continuous systems we offer:

     1. 40% down, 30% prior to finishing and testing, and 30% prior to shipping; or

     2. 1/2 down; 1/2 prior to shipping; or

     3. Full payment up front.

    For larger custom systems, terms may vary.

  • Do you accept credit cards?

    We only accept wire transfers for payments over $5,000.  When you purchase a system, you will be provided with our bank wire information. For equipment less than $5,000, we will accept cash or checks.

  • Do you provide tours to the public?

    Not at this time. Our facility is a working distillery and fabrication shop and we only open the floor to industry professionals.

  • Do you provide tours to distillery operators/potential customers?

    Yes. If you are in the market for a system, we’d be happy to show you around. Please contact info@artisanstilldesign.com to arrange an appointment.

  • How much copper is really needed?

    Copper provides an essential chemical reaction, especially at lower proofs, that removes sulfides while the alcohol is in vapor form.

    Our systems are designed to give you the needed amount of copper for any distilled product. We can always add more copper to your system for a premium, but it is not necessarily needed.

  • How much capacity do I need?

    This is a tough questions, as it deals with the amount you wish to produce and the amount you think you can sell in a given amount of time. There are many assumptions involved in this calculation, such as the number of times you wish to run the system each day, week, or month, your average ABV per mash, the number of bottle or cases you wish to produce each month, do you want to start out small and upgrade later, do you have access to capital now that you may not have in a year or two, and so on. Your Sales Rep can walk you through this minefield and help you make a determination on what size system you should start with. There’s no hard or fast rule on sizing….it will depend on your particular circumstance and goals.

  • How thick should a still’s walls be?

    1. At ASD, we pride ourselves in producing products with the highest wall thicknesses available. The thicker your kettle and column walls are, the longer the system will last.

     2. Our systems have an estimated lifespan of 50+ years, if they are maintained and treated with respect.

     3. Most still manufacturers have a wall thickness of 2mm. Our thinnest wall thickness is 3mm and our average, depending on application, is 5mm.

  • Do I need a batch or continuous system?

    A batch system is a heated pot, normally heated with a steam jacket, internal pipe coil, or electric bain marie system.  Fermented beer or wort is charged (placed) into the pot.  It is heated via the steam jacket, coil, or heating elements.  The alcohol in the beer is boiled over as vapor and condensed into distillate.  The slower and cooler that process is performed, the higher the proof.  5 to 1000 gallons is the best size for batches.  A batch system makes all products well.  It is best for Brandy, Gin, Whiskey, Rum, Vodka, and similar products.

     1. Some advantages of a batch system is the ability to run different products, long or short runs, very operator friendly, easy to stop and restart runs.  Best suited if making different types of products, experimentation, and small batch products.  Also fits into low clearance ceilings.

     2. Some disadvantages are that the final product is based on the operator making consistent heads, hearts and tails cuts. It can also be labor intensive to run at times.

    A continuous system is a vertical column, with 16 to 20 plates, heated with live steam.  The fermented beer or wort is fed in the top at a constant rate.  The alcohol in the beer is boiled over as vapor and condensed into distillate.  The slop, or spent grain, is removed at a constant rate from the bottom.  The distillate continues on to get distilled again in a finishing column.  Distillate is produced consistently with exceptional quality with no need to make heads, hearts, and tails cuts.  750 gallons and up are the best size for batches. It is mainly for mid-proof products and is excellent for bourbon, whiskey, and rum.  We also have a system that produces high quality GNS (NGS) or vodka.

     1. There are several advantages to using a continuous system.  Products that go into the barrel to age is where continuous distillation really excels, because of its ability to distill products with great consistency 24/7 without shutting down.  Faster more efficient production requires less labor.  Also is great for stripping low wines paired with a batch still to make vodka and gin as well.

     2. The disadvantages are that it requires 22' of ceiling height or more.  It is not well suited for small batches. And, it is more difficult to run when first starting up, and requires more skill and knowledge.

  • What is a CIP system?

    CIP stands for Clean In Place and allows an operator to clean the interior of the system without the need for scrubbing and getting into the nooks and crannies.

     1. ASD batch Systems are fitted with a CIP system with a cleaning ball in every vessel and on every plate. Our systems use the kettle, or pot, as a chemical holding vessel and pumps out of the kettle throughout the system.  You may use any chemical cleaning agent you wish, although we recommend a PBW solution. We also recommend a second cycle using an Acid #5 solution. Be sure to follow the instructions provided with your cleaning agent for the proper solution mix.

    2. The CIP should be run at least once per month and between runs of different products, to remove the possibility flavor issues from your previous run.